Refund Policy
Once-off event plans
Essence, Signature, Grand, Prestige and Unlimited purchases qualify for a full refund when requested within 7 calendar days of payment, provided the event has not been published and no invitations or RSVP links have been distributed. After publication or distribution, purchases are normally non-refundable because the digital service has been activated.
Business subscriptions
A first Business subscription payment qualifies for a full refund if requested within 7 calendar days and the account has not published an event or sent invitations. Renewal payments are non-refundable once a new billing period begins, except where required by law or where the service was materially unavailable due to a fault within our control.
Duplicate, incorrect and unauthorised charges
We will investigate duplicate or incorrect charges and refund confirmed errors. Report suspected unauthorised payments promptly so we can cooperate with the payment provider.
Service failure
If a paid feature is materially defective and we cannot correct it within a reasonable period, we may provide a repair, replacement service, account credit, partial refund or full refund as appropriate and as required by applicable consumer law.
Processing times
We aim to decide complete requests within 5 business days. Once approved, the payment provider and your bank control the time needed for funds to appear; this commonly takes several business days.
Non-refundable items
Custom creative work, completed concierge setup, third-party messaging charges and other services already fully performed are non-refundable unless defective or otherwise required by law. Chargebacks do not replace our refund process and may delay investigation.
Consumer rights
This policy does not exclude rights that cannot lawfully be waived under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable law.