Cancellation Policy
Business annual plan
Business is billed annually only. You may cancel renewal at any time. Access continues until the end of the paid annual term and the plan will not renew. Annual charges already paid are not prorated solely because of cancellation, subject to our Refund Policy and applicable law.
Once-off event plans
Essence, Signature, Grand, Prestige and Unlimited do not renew automatically. You may unpublish or delete an event, but doing so does not automatically create a refund. Refund eligibility is described in our Refund Policy.
How to cancel
Use the billing section in your account when available, or email concierge@willbethere.co.za from the account email. Include the plan and payment reference. We will send written confirmation when cancellation is recorded.
Data after cancellation
After paid access ends, events may become unavailable to hosts and guests. Export required information before the end date. We may retain limited records for legal, fraud-prevention and accounting purposes in accordance with our Privacy Policy.
Cancellation by Will Be There
We may cancel or suspend service for material breach, unlawful use, security risk or non-payment. Where reasonable, we will give notice and an opportunity to remedy the issue. If we discontinue a paid service for reasons unrelated to your conduct, we will provide an appropriate remedy for the unused period.